Sensation Seekers

Information on: Order Status, Delivery Address Changes, or Stock Release

When your order is shipped from our logistics center, you will receive a tracking email to monitor its progress.

For the following inquiries:

• Checking the status of your order
• Changing the delivery address
• Releasing your package from stock

Please contact us at team@sensationseekers.eu, including your order number and the email address used for your purchase.

You have 14 working days from the date you receive your package to decide whether to keep or return the items in your order.

If you choose to return your purchase, send an email to team@sensationseekers.eu, providing your order number and the email address used for the purchase. This information will allow our customer care team to locate your order.

Once your request is approved, simply attach the return label (and the customs invoice for orders outside the EU) sent to you via email to the package. Ensure the previous label is covered.

Please note:

• Items must be returned unworn, unaltered, and with all tags and seals intact, including the original packaging and any accessories that came with the item.
• Items that do not meet these return conditions will not be eligible for a refund.

Returns will be processed within 15 working days of receipt at our warehouse. After the necessary checks, your refund will be issued using the same payment method you selected during the purchase.

I received a product different from the one ordered, defective or damaged

If this has happened to you, we sincerely apologize for the inconvenience.

We are committed to resolving the issue in the best possible way.

Please send an email to team@sensationseekers.eu, including your order number and the email address you used for your purchase. This will allow our customer care team to locate your order and provide you with the necessary support.

I placed an order but would like to cancel it before shipping

You can cancel an order if it has not yet been processed by our logistics center.

If eligible, we will cancel the order and issue a refund using the same payment method you selected during the purchase.

To request a cancellation, please send an email to team@sensationseekers.eu, including your order number and the email address used for your purchase. This will allow our customer care team to locate your order and assist you promptly.

I need to receive an invoice for an order already paid

Did you place an order as a private user but now need an invoice with a VAT number or Tax Code?

Please send an email to team@sensationseekers.eu, including your order number and the email address used for your purchase. This will help our customer care team locate your order.

In your email, make sure to include the following billing information:

• Company name
• VAT number or Tax Code
• PEC or SDI

Our customer care team will process your request as quickly as possible.

The courier informs me that my order is in stock. What should I do?

No worries — we’ll handle releasing your shipment and arranging for the order to be delivered again!

First, check the reason for the stock issue via the tracking information you received (e.g., recipient absent, incorrect or incomplete address). Then, follow the procedure outlined in the section: I would like information on: order status, change of delivery address, or release of stock.

Make sure to have your order number and the email address you used for your purchase ready.

What are the shipping times and costs?

During the purchase process, a shipping fee will be applied and clearly highlighted. ILINX reserves the right to offer discounted delivery rates or free delivery and returns to support promotional activities, with updated terms displayed on the website and at checkout.

Our trusted national and international shipping partners ensure fast, secure, and trackable delivery of all orders.

The estimated delivery times after your order is shipped are:

• Europe: 1-3 working days
• Rest of the World: 5-10 working days

Orders are shipped Monday through Friday, excluding public holidays.

Why was my credit card declined?

Your card may have been declined for one of the following reasons:

• The payment details entered do not match the information on your card.
• Your card’s security code has not been activated (some cards require an additional security code provided by your bank to confirm the payment).
• Your card limit has been exceeded.
• The credit limit for the billing period has been reached, or the card has expired.

If you believe the issue is due to another reason, we recommend contacting your card provider for further assistance.

How can I pay for my order?

To complete your order, you can choose one of the following payment methods:

• Credit Card
  We accept all major credit and prepaid cards (Mastercard, Maestro, Visa, American Express, Discover) through the Stripe payment system.
• PayPal
  If you already have a PayPal account, log in with your email address and password to confirm the payment. If you don’t have a PayPal account, you can either proceed as a guest or create an account during checkout.

Which courier do you use for shipments?

• Italy: shipments within Italy are typically handled by SDA.
• Europe and the rest of the world: international shipments are entrusted to couriers such as UPS, DHL, or FedEx.

Shipments are processed Monday to Friday.

Are there taxes to pay?

No customs duties are applied for EU shipments. At checkout, you will see the final product price, which includes VAT.
For International Shipments, outside the EU, orders are shipped to destinations classified as DDU (Delivery Duty Unpaid). This means:

• The product prices displayed do not include customs duties or local import taxes.
• The recipient is responsible for any import taxes, customs duties, and local fees in the destination country.
• Payment of these charges is required to release the shipment from customs. Failure to pay may result in the package being returned to us.

Please note that customs clearance may delay delivery times, as packages are held until all fees and paperwork are completed.

We recommend checking potential import taxes and duties with your local authorities before placing an order. Shipping costs are included in your final order total. However, couriers may issue a separate invoice for any local taxes that apply.

ILINX Srl to support the commercial activities of some products in specific countries, reserves the right to apply a DDP (Delivered Duty Paid) shipping policy describing the new delivery conditions on the website and/or during check out. In this case the indicated price will also include import taxes, customs fees and local taxes from the country.

Do you have other questions? You can contact us with the form below.